Refund policy
Return Policy for RuuNoo Pet Supplies
At RuuNoo Pet Supplies, we want you and your pets to be completely satisfied with your purchase. If you are not happy with your item, we offer a straightforward return process.
Eligibility for Returns:
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Items must be returned within 30 days of the delivery date.
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Products must be in their original condition, unused, and with all tags and packaging intact.
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Sale or clearance items, personalized products, and gift cards are non-returnable unless defective.
Return Process:
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Contact our customer service team at info@ruunoopets.com to initiate a return. Please provide your order number and reason for the return.
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Once your return is approved, we will provide you with a return authorization and detailed instructions.
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Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
Refunds:
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Refunds will be issued to your original payment method within 7-10 business days of receiving and inspecting the returned item.
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Shipping fees are non-refundable unless the return is due to our error.
Exchanges:
We currently do not offer direct exchanges. If you need a different size, color, or product, please return the item and place a new order.
Damaged or Defective Items:
If your item arrives damaged or defective, please contact us within 5 business days of delivery with photos of the issue. We will promptly replace the item or issue a refund at no additional cost to you.
For further assistance, feel free to reach out to our friendly support team. Your satisfaction is our priority!