Shipping policy

Shipping Policy for RuuNoo Pet Supplies

At RuuNoo Pet Supplies, we strive to deliver your pet supplies quickly and efficiently. Please review our shipping policy for details on processing times, costs, and delivery options.

1. Processing Times

  • Orders are processed within 2- business days after payment is confirmed.

  • Orders placed on weekends or holidays will be processed the next business day.

  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

2. Shipping Options and Costs

  • Shipping options and costs are calculated at checkout based on your location and selected delivery method.

  • We offer standard, expedited, and express shipping options.

3. Delivery Times

  • Estimated delivery times are provided at checkout. These times are estimates and may vary based on carrier delays or unforeseen circumstances.

  • Domestic Shipping: Typically 3-7 business days for standard shipping.

  • International Shipping: Delivery times vary depending on the destination and customs processes.

4. Order Tracking

  • Once your order is shipped, you will receive a confirmation email with a tracking number.

  • Use the tracking number to monitor your package’s status through the carrier’s website.

5. Shipping Restrictions

  • We currently ship worldwide.

  • Certain items may be restricted or prohibited for international shipping due to customs regulations.

  • We do not cover the costs of duties and taxes on our end. This is the responsibility of the customer on their region.

6. Shipping Issues

  • Lost or Delayed Packages: If your package is delayed or lost, please contact our customer support team at info@ruunoopets.com for assistance.

  • Incorrect Address: Ensure that your shipping address is accurate when placing your order. We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.

  • Damaged Items: If your package arrives damaged, contact us within 5 business days of delivery with photos of the damage.

For any shipping-related questions or concerns, please contact us at info@ruunoopets.com. We’re here to ensure your order reaches you smoothly!